Frequently Asked Questions

Vaccination requirements:

A Dogs Domain and Cats too requires every dog and cat to up-to-date with their vaccinations prior to their arrival. Pets that have not been vaccinated for more than 12 months must receive all boosters, no less than 14 days PRIOR TO ENTRY.

Dogs: We require a current C5 vaccination certificate. This vaccination covers Distemper, Hepatitis, Parvovirus (DHP) Para influenza and Bordatella bronchiseptia. Please note: Dogs that receive the 3 yearly (triennial) vaccination must still have a yearly canine cough vaccination.

Cats: We require a minimum of a F3 Vaccination certificate. This vaccination covers Feline Enteritis and Cat flu.

Puppies and kittens must have completed all three (3) initial vaccinations as per the vaccination schedule and be fully covered with C5 or F3 vaccination status no less than 14 days PRIOR TO ENTRY.

Vaccination certificates to be emailed to: info@adogsdomain.com.au

All pets must be up to date with their flea and worm treatments and given no less than 1 month prior to arrival, as per the Victorian Code of Practice for Boarding Kennels and Catteries.

Extra Services/Grooming

Medication/flea/worm treatment:

Medication must be in original packaging and clearly labelled.

$2.00 per administration will apply.

Please note that we are unable to cater for dogs or cats requiring injections.

Grooming: A complimentary bath and dry is given to dogs who board longer than four (4) days.

How can I check on my pet during their stay?

Please feel free to contact us, we are more than happy to let you know how they are settling in. We are even known to send through a photo or two without being asked. Alternatively and especially during our busier periods, our socials are a good place to start.

My pet has a special diet. Can their needs be accommodated?

You can provide your cat and/or dog’s regular food. All food (dry and/or wet) needs to be pre-packaged/portioned and labelled. Please label with your dog's or cat’s name along with your surname.

Do you offer a pick-up and delivery service?

Yes, we operate a pick-up and delivery service on Monday, Wednesday and Friday mornings approximately between 7:00am – 8:00am (by appointment only and excluding public holidays).

We cover all Melbourne suburbs, including Toorak, Ivanhoe, Eltham, Camberwell, Hawthorn, Brighton, Glen Iris, Melbourne Central, St Kilda, Lilydale and surrounding suburbs.

Our vehicles are air-conditioned and fitted out accordingly to ensure a comfortable experience. All cats and small dogs are transported in pet carriers. Owners/guardians must be present to hand over and receive pets from our drivers.

Not all pets travel well so please do not feed your pet on the morning of collection and we will provide them with breakfast once they arrive at A Dogs Domain and Cats too. Please be aware that we do not feed pets on the morning of departure for the same reason, so please be mindful they will need breakfast once they return home.

Do you have a minimum charge over Easter and Christmas holiday periods?

Yes, Easter bookings attract a 5 day minimum charge and Christmas bookings attract a 10 day minimum charge (15^th December to 15^th January inclusive, from date of admission).

A deposit is required before any dates will be held. Any deposit paid is deducted from the final balance of your booking. Terms and conditions apply.

Do you require deposits?

Deposits are required to secure a booking over Easter and Christmas/New year periods. A Dogs Domain and Cats too may also require a deposit, at their discretion for any other booking.

Easter bookings

A $100.00 deposit (non-refundable/transferrable) is required upon booking, to secure dates. A minimum boarding charge of 5 days applies over the Easter period.

Christmas bookings

A $200.00 deposit per pet is required upon booking, to secure dates. A minimum boarding charge of 10 days applies over the Christmas/New Year period (15th December to 15th January) from date of admission.

Any amendments and/or cancellations must be in writing via email to: info@adogsdomain.com.au

Please choose your dates for peak periods carefully, as the dates booked will be charged if not amended and advised via email 30 days prior to the booking check in date.

Do I need to bring anything for my dog/cat?

We supply everything they will need to make sure they feel as comfortable as possible from raised, hammock style beds, igloos (for cats), blankets, food and water and plenty of interaction and playtime. You may bring a small item, ie. clothing/blanket from home however please understand, these may not come home in the same condition, if at all (if it is no longer viable/in one piece).

How are boarding charges calculated?

Daily charges are per pet / per day.
If collection on the last day of boarding is between (9:30am – 11:30am) there is no charge for that day, except if it falls on a public holiday/day in-lieu and where minimum charges apply (Easter and Christmas).

Do you offer a discount for long-term stays?

Discounts will be considered for any stays longer than 40 days of boarding at one time, per animal.

Can I pick up my dog and cat outside of your admission and departure times?

Yes but there is a cost incurred and not always available, depending on circumstances.